Lean has become a worldwide movement to eliminate wasteful practices. Lean Thinking and Lean Management concepts are not new and have been successfully adopted and practices across a broad range of industries. Although initially used in manufacturing, Lean has now become an accepted approach to many service industries. The term 'Lean' implies a capability to achieve desired results more predictably, with increasing efficiency, to 'do more with less'. At the core of a Lean approach is a continuous effort to identify and eliminate waste, especially in the form of wasteful practices.
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Lean is focused on the customer satisfaction, results and value. Organizations adopting Lean start with a renewed focus on the customer, and their level of satisfaction based upon timely and affordable achievement of desired results - key elements of how value is determined. Less human effort is used to perform work, less materials are consumed to create products, less time, energy and space is used to develop and deliver products. Read more here...
Lean Service Management is a unique approach to traditional service management. A traditional (IT) service management strategy tends to focus on 'process improvement' with little or no respect to addressing customer or service quality related issues. Problem and opportunity management competencies, with a modicum of continuous improvement methods, are blended to provide a means of defining problems as 'opportunities for improvement', and using these as a prioritized targeting system for a service management strategy.
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Simple Six-Step Method that delivers instant results. Lean Service Management involves a six-step, repeatable process suitable for all sized organizations. Instead of engineering and deploying replacement 'processes' and artifacts, the strategy identifies problems, their impact, and action plan and resulting benefits of them being addressed in a logical order.
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Onsite class option available tailored to specific client needs. We are unique in offering service management education and consulting services that include Lean Thinking, concepts and techniques. A public schedule of classes is available here. We specialize in the delivery of onsite, custom classes that allow the inclusion of reinforcement techniques such as role-based simulations and use of actual client specific scenarios.
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