Service Management 101 Blog

A blog about service management, outside-in, lean, standards, and frameworks

  • Home
    Home This is where you can find all the blog posts throughout the site.
  • Categories
    Categories Displays a list of categories from this blog.
  • Tags
    Tags Displays a list of tags that has been used in the blog.
  • Bloggers
    Bloggers Search for your favorite blogger from this site.
  • Team Blogs
    Team Blogs Find your favorite team blogs here.
  • Archives
    Archives Contains a list of blog posts that were created previously.
  • Login

Canary in a Coalmine

Posted by on in Universal Service Management
  • Font size: Larger Smaller
  • Hits: 38071
  • Subscribe to this entry
Page 1 of 9

The phrase "canary in a coal mine" is frequently used to refer to a person or thing that serves as an early warning of a coming crisis. Its origin is the use of canaries in coal mining as an indicator for toxic gases.

Because canaries tend to sing much of the time, they provided both a visual and audible to danger. Canaries are known to be ultra sensitive. The presence of a toxic gas would first excite the canary, and then kill the bird before affecting the miners.

The canary in the coalmine analogy provides a stark reminder of what is at stake when implementing aspects of an IT Service Management (ITSM) initiative. Humor me.

Consider for a moment the canary represents the latest ITSM ‘must have’ solution in the form of the service portfolio and associated management ‘process’.  The mine is the customer or business environment and the economic perfect storm.  The cage is ITIL guidance.   And industry factors such as Cloud Computing, or the renewed demand for transparency of fiscal decisions or business/IT alignment, the dangerous, poisonous gas.

At stake is the life of the miner, representing the reputation of the IT organization and the success of the ITSM initiative. On a good day, all survive. On a bad day, we lose the canary. On a very bad day, we lose the miner. The perfect storm of the availability of viable Cloud Computing options and the economic pressures most organizations have to work under for the foreseeable future has launched the subject of ‘service portfolio management’ to the forefront of the ITSM water cooler discussions.

Rate this blog entry:
Trackback URL for this blog entry.
(43.00 points earned)
Phew - had to fly to UK - so the blogs will have to wait - great sessions in London with fellow 'outside-inners' all week!
Awarded Medals: - empty -
Current ranking: ( Starter )


Leave your comment

Guest Tuesday, 06 October 2015