A program designed to overcome the challenges of developing the numerous artifacts required by a service management project. Proven templates and 'how-to' workshops provide a knowledge packed event over two days.
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Lean is the most economic and risk free means of achieving a service management strategy. No need to pre-develop service catalogs, CMDBs, SLAs, or OLAs, or replace processes, just a crisp focus on the customer and their desired results. 
Next Class, San Diego CA February 18-19, 2009
Next Class, San Diego CA February 23-24, 2009
"In our effort to actually accomplish an IT Service Management
implementation in our organization we decided that Lean principals,
especially Lean for Service Management, offered the most practical
approach to cost effectively develop effective/efficient practices that deliver customer value. Ian's class is an excellent introduction to making Lean an integral part of your ITSM implementation." Jim Howard, ITSM COE Program Manager, General Dynamics
approach to cost effectively develop effective/efficient practices that deliver customer value. Ian's class is an excellent introduction to making Lean an integral part of your ITSM implementation." Jim Howard, ITSM COE Program Manager, General Dynamics
“Service management initiatives can suffer from poorly set expectations, complex and costly implementation paths, and a failure to truly focus on the customer. Lean Service Management (LSM) applies Lean principles to the working environment of a service provider organization and ensures a focus on customer results, satisfaction and value. The purpose of this website is to enable provider organizations of all sizes to simply and quickly design, develop, deploy and sustain a pragmatic, and economically viable Lean-based service strategy."
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Ian M. Clayton,
itSMF USA Lifetime Achievement Award Recipient 2005
